Advantages and Disadvantages of VOIP

It’s rare to find a technology that doesn’t have a single disadvantage. We think that the advantages of VOIP outweigh the disadvantages, but here’s a frank look at the good and the bad so that you can make up your own minds.


Our Top 3 Advantages of VOIP

Cost savings – Most people get interested in VOIP because they’ve heard about the cost savings.

Using VOIP means that your phone calls go over the internet. If your internet service has a fixed monthly fee, you can make phone calls at no extra charge.

This extends to calls to other countries, or to cell phones. If your business has dealings with cell phone users or businesses or clients overseas, VOIP could save you significant amounts.

Scalability – This is another popular reason that businesses choose VOIP. When it’s time for a business to grow its operation, that means growing its infrastructure. With VOIP, adding phone “lines” is easy, quick, and inexpensive.

Flexibility – It’s easy to add lines to your telephonic system with VOIP. Regardless of your physical or geographical location, as long as you can access the internet, you can have your phones.

This means that staff can carry their phones with them. They don’t need to be fixed to desks, offices, or even your building. With WiFi available in cafés, parks, airports, at home, and many other locations, your workers can work flexibly and stay in contact.

Unified communications takes things to the next level, giving you a robust communications system that makes your lives easier and your business more efficient.


Disadvantages of VOIP

These are some of the disadvantages of VOIP, though using a reputable managed services provider can mitigate these potential issues.

Reliance on the Internet – For the vast majority of business locations that we encounter, the internet availability is fine for VOIP. If you are in an area with very poor internet availability and little hope of future improvements, this could be a disadvantage.

Power – In an emergency, you may lose power. If you lose power and you don’t have a backup generator, you will lose your phone lines. Of course, this happens to some firms that have traditional phone lines too. And cell phones are always an option, if not a backup generator.

Latency – Some users of VOIP used to report poor network latency, which results in slight delays during a telephone conversation. This used to be more of an issue when VOIP was first introduced in the 90s. Year on year, however, VOIP calls have become better, more stable, and higher quality. They now surpass the call quality of traditional phone lines.


So there you have it. Our top 3 VOIP advantages and the top 3 customer concerns.

Remember, these are just our top 3 advantages. What you love about VOIP might differ, but we’re excited to find out how VOIP can help your business perform better.  Tor Technologies LLC is a Honolulu, Hawaii based Zultys VOIP IP PBX authorized dealer.  Contact us for more info.

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