What is a Managed Services Provider?

Someone has said that you need to consider a managed services provider. You smiled politely, then backed away.

If this sounds familiar, then this post is for you. A Managed Services Provider remotely takes care of your IT infrastructure. They can do this over the internet. For the most part, you won’t even know they are there unless you contact them or they need to contact you.

An MSP is normally pro-active, so they will look for areas that can be improved. They will also spot potential threats and weaknesses before they send your business into a tailspin.

MSPs normally work under a subscription model. This is useful, because it means that you know how much the service is going to cost on a monthly basis. You can plan and budget accordingly. It’s a more stable and predictable way to do business.

With the break/fix model, on the other hand, you call for support when something goes wrong. If your system is performing so badly that you noticed it, it’s likely to have affected your staff and your customers too. In this scenario, you can also expect that the problem has become so bad that it will take extra time and money to fix.

Compare this to the pro-active method, in which the same issue could have been spotted, highlighted, and repaired before it caused your system to grind to a halt.

Calling in IT support in an emergency can also be costly simply because it is an emergency. If you need support outside of business hours, your wallet could be in trouble.

Compare this to the experience of a business owner using an MSP. In this case, regardless of the time of the error and how long it takes to fix, the fee will be the usual monthly fee.

With the subscription model, the MSP will go over a service-level agreement so that you can establish exactly what you get with the service and the extent of the MSPs responsibilities.

If you have a small or medium-sized business, using an MSP is an effective way to get support from a powerhouse in IT. An MSP will provide IT expertise that is otherwise out of reach for most small to medium-sized businesses due to hiring limitations, training costs, and budget pressure.

It’s time to take action. We’d love to have a friendly chat about how an Honolulu based MSP can save you money while helping you to achieve your business objectives, fast. Pick up the phone and give us a call today.

Share this article

Browse other Categories

Sign up and stay current!